Robert is a customer success engineer at a large software company. He uses Cloudomation to roll-out and update his company’s software in customer’s environments remotely.
Previously, Robert spent a lot of time travelling to his customer’s offices to help them install his company’s software, and to perform complex updates with data migrations. Now, he uses the Cloudomation satellite to access his customer’s environments remotely while leaving them in full control.
A fresh install of software now consists of his customer only starting the Cloudomation satellite, a Docker container. The customer restricts the satellite’s access as required. The rest, Robert can do remotely: diagnose the environment, and roll-out his software with all components and dependencies.
For Robert’s customers, it means that they get their support much faster than before. The compliance department is also happy about the change: Robert no longer needs physical access to their infrastructure. The security team likes being able to audit all processes before they run, and having full control over the execution.
For Robert, using Cloudomation feels as if he had direct access to his customer’s environments: he can be very effective in delivering support. And he is very happy about saving a lot of travel time. Now, he has more time to think about his customers and how he can best support them.